Frequently asked questions

Do you have tutorials or a manual on how to use the product?

Yes, hop over to our Help Centre to find lots of instructions and tips on how to make the most of Repper.

Do I own the rights to the patterns I make?

Yes, 100%.

You can use the patterns any way you wish without restriction. All we ask is that you choose the plan that fit your profile (see next question).

Should I get a Hobby or Pro plan?

If you plan to use the patterns for commercial purposes, go for the Pro plan. Examples include using patterns on print-on-demand products or in client projects, or selling of digital patterns.

If you use the patterns purely for non-commercial purposes and exports up to 5,000 by 5,000 pixels suffice, go for the Hobby plan.

You can always switch later on if your needs change.

Can I switch between plans?

Yes, you can switch any time between Hobby and Pro, and between monthly and yearly billing. Go to your account settings in the app and click "Switch plans".

Any remaining credit from your current plan is automatically deducted from your the price of your new plan.

What are the payment options?

We accept all major credit cards, as well as Paypal and Apple Pay. We use Paddle as our trusted payment provider.

Is it possible to get a refund?

Yes. If you are not happy with your purchase for any reason, we will refund you 100% within the first 14 days — no questions asked.

Is Repper still actively being developed?

Yes, we release monthly updates with new features. Your support as a member makes it possible for us to keep making it better and better.

Does a plan give me access to product updates?

Yes, with a plan you automatically get access to the latest features. You do not need to download anything: to get the latest version, simply close the tab and open the app page again.

A Hobby plan gives you access to hobby features and updates. A Pro plan gives you access to all features and updates.

Do you support vector import and export?

At the moment we only support bitmap images.

We are currently working on vector support. Please let us know what your vector needs are via support@repper.app.

What is the quality of exported patterns?

You will get the best quality possible given your source image. A higher quality source image means a higher quality output, so we recommend using source images with as little compression and as much resolution as possible.

Note that export on the Hobby plan is limited to 5,000 by 5,000 pixels.

How do I cancel my plan?

Go to your account settings in the app and click "Cancel" on your current plan. It's that simple.

You can cancel your plan any time. You will keep full access until the end of the period you paid for.

What happens to my account when I cancel my plan?

You will keep full access until the end of period you paid for.

After that, you can still access your account and view your project, but will no longer be able to create new projects and snapshots, or export patterns.

When you restart with a new plan, you can simply continue where you left off. You can cancel your plan any time. You will keep full access until the end of the period you paid for.

How does Repper store my projects?

All your projects are safely stored "in the cloud". What that really means, is that we are using Google Firebase services to store your data securely on servers in Western Europe. You don't have to worry about project files; whenever you open the app in your browser, your projects will be there. When you finalize a pattern, simply export it and it's a file on your computer.

How does Repper store my projects?

All your projects are safely stored "in the cloud". What that really means, is that we are using Google Firebase services to store your data securely on servers in Western Europe. You don't have to worry about project files; whenever you open the app in your browser, your projects will be there. When you finalize a pattern, simply export it and it's a file on your computer.

Why is Repper an online app?

We are continuously improving Repper, adding new features and fine-tuning the existing ones. With most software you have to wait until the next (paid) upgrade—we want you to always have the latest and greatest. What's more, this means we can quickly make improvements based on feedback we get from our users.

Why is Repper subscription-based?

One time license software is straightforward, but also has many drawbacks: a high upfront cost, no guarantee of ongoing development and support, and often limited to one device.

Repper's subscription model means it is less costly to try for a while, and you can access your account on as many devices as you want. It also represents our commitment to you: we guarantee that the software is kept up-to-date and received ongoing upgrades (all included in the subscription fee).

For more information, see ourWhy membership page.

Do I need to a plan for each device?

Definitely not. You can access the app and your work from any computer; you just need a user account and choose your preferred membership plan. You can start with a 14-day free trial before you buy, no strings attached.

I purchased the old Repper and need support.

We've got you covered. Contact us at support@repper.app.

Copyright 2019 Studio Ludens V.O.F.

Designed with ❤ in Amsterdam & Copenhagen.